The 14-day guarantee
- You can ask for a full refund within 14 days of your first Pro payment.
- The same applies to every yearly renewal: 14 days from the date of the renewal payment.
- You get back the full amount you paid, including VAT.
- You do not have to tell us why, although we are always happy to hear how we can make Flipsy better.
This includes your legal right of withdrawal: consumers in the EU can withdraw from an online purchase within 14 days without giving a reason. Our guarantee gives you at least that, every year, and we never deduct anything for the days you already used Pro.
How to ask for a refund
- Write to flipsy.admin@gmail.com from the email address of your Flipsy account (include the email you paid with if it is different), or
- reply to your Creem receipt.
A simple sentence like "I want a refund for Flipsy Pro" is enough. We aim to process refunds within 3 working days.
Payments for Pro are processed by Creem, our merchant of record, so the refund is issued by Creem to the card or payment method you used. Depending on your bank, it can take 5 to 10 working days to appear on your statement.
What happens after a refund
Together with the refund we cancel the subscription, so it will not renew, and your account returns to the free plan. Nothing is deleted: all your folders, sets and cards stay, and you can keep studying and editing them. You only cannot add new items above the free limits.
After 14 days
After 14 days, payments are not refunded, and we do not give partial refunds for the rest of the year. You can cancel at any time in Settings so the subscription does not renew; Pro then stays active until the end of the year you paid for.
This does not affect your statutory rights. If Flipsy Pro does not work as described, you can file a complaint (see the Terms, section 9), and if a change makes Pro noticeably worse or we shut Flipsy down, you get a refund for the unused part of your year.
Cancelling
Open Settings in Flipsy and choose to manage your subscription. This opens Creem's customer portal, where you can cancel or change your card. Cancelling stops the next renewal; it does not refund the current year by itself. If you are still within 14 days, ask for a refund as described above.
Chargebacks
Please contact us before disputing a payment with your bank. A refund through us is faster, and a chargeback may lead to the Pro plan being removed while the dispute is open.
Operator
Flipsy is run by Klaudia Klubińska, a private person in Poland (unregistered activity under Art. 5(1) of the Polish Entrepreneurs' Law). Email for everything, including complaints, refunds, withdrawal and privacy requests: flipsy.admin@gmail.com. A postal address for letters and formal notices is available on request at the same email.